Refund policy

Cancellations

You can cancel an order for a full refund within 15 minutes of placing it, as long as it hasn't been fulfilled yet. After that window, or once your order has shipped, we're unable to cancel it — but you're welcome to request a return once it arrives.

Returns

We offer a 14-day return policy, which means you have 14 days after your item is delivered to request a return. If a weekend or holiday falls at the end of that window, it's extended to the next business day.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at help@tourene.co. Once your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping is free, and there is no restocking fee.

Damages and issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions

Items marked as final sale cannot be returned or cancelled. Please check the product page or reach out to us if you're unsure whether an item qualifies.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

Standard shipping is a flat $8.00 (3-5 business days) and Express shipping is a flat $15.00 (1-2 business days).

Questions? Reach us anytime at help@tourene.co.